Privacy policy

Introduction

On the Holidays Ardenne website, available at holidaysardenne.be, protecting our visitors' privacy is one of our priorities. This document sets out the types of information that Holidays Ardenne collects and records, and how we use it.

If you have any questions or would like more information about our privacy policy, please do not hesitate to contact us.

General Data Protection Regulation (GDPR)

Holidays Ardenne is the controller of your personal data within the meaning of the General Data Protection Regulation (GDPR).

• Email: info@holidaysardenne.be
• Phone: +32 (0)470 80 47 42
• Address: Rue de Lantigné 22, B-6940 Durbuy

The data we collect

• Contact form: your profile (guest or owner), your first name and surname, your email address, your phone number if you provide it, and the subject and content of your message. This data is used solely to handle your request.
• Booking: online booking takes place on the website of our partner Villa for You, which processes your data under its own privacy policy.
• Technical data: the log files described below.

Your data is never sold on or used for advertising purposes.

Legal basis for processing

The legal basis for collecting and using the personal data described in this policy depends on the data concerned and the context in which we collect it. Holidays Ardenne may process your personal data because:

• Holidays Ardenne needs to perform a contract with you;
• you have given Holidays Ardenne your consent;
• processing your data is in the legitimate interest of Holidays Ardenne;
• Holidays Ardenne needs to comply with a legal obligation.

Retention period

Holidays Ardenne keeps your personal data only for as long as necessary for the purposes described in this policy. We keep and use your information to the extent necessary to comply with our legal obligations, resolve any disputes and enforce our rules.

Your rights

If you live in the European Economic Area (EEA), you have rights over your personal data. If you would like to know what data we hold about you, or want it removed from our systems, please contact us.

In certain circumstances, you have the following rights:

• the right to access, update or delete your data;
• the right to rectification;
• the right to object;
• the right to restriction of processing;
• the right to data portability;
• the right to withdraw your consent at any time.

To exercise these rights, write to us at info@holidaysardenne.be. You can also lodge a complaint with the Data Protection Authority, Rue de la Presse 35, 1000 Brussels (www.dataprotectionauthority.be).

Log files

Holidays Ardenne follows a standard procedure for using log files. These files record visits to the website, as all hosting providers do as part of their services. The information collected includes the IP address, browser type, internet service provider, the date and time of the visit, and the pages viewed and the referring page. It is not linked to any information that can identify you directly. It is used to administer the website, keep it secure and fix errors.

Cookies and external content

Holidays Ardenne limits the use of cookies and trackers to what is strictly necessary. External content, such as the interactive map of our holiday homes, is only shown with your consent. Full details are in our cookie policy, where you can also change your choices at any time.

Third-party services

The website shows no advertising and uses no advertising network. It relies on a few third-party services:

• Vercel Inc. (United States): website hosting and log files;
• Bunny Fonts (BunnyWay d.o.o., Slovenia): fonts, with no cookies;
• OpenFreeMap and jsDelivr: interactive map of our holiday homes, only if you accept external content;
• Villa for You: online booking of our holiday homes, on its own website.

The Holidays Ardenne privacy policy does not apply to other websites. We encourage you to read the privacy policies of these services to learn about their practices and, where relevant, how to opt out of certain options.

You can also disable cookies in your browser settings. Helpful information can be found on each browser's website.

Children's information

Protecting children when they use the internet is another of our priorities. We encourage parents and guardians to observe, support and guide their children's online activity.

Holidays Ardenne does not knowingly collect personal data from children under the age of 13. If you think your child has sent us this kind of information through our website, please contact us straight away: we will do what is needed to remove it promptly from our records.

Online-only policy

This privacy policy applies only to our online activities. It is valid for visitors to our website with regard to the information shared or collected on Holidays Ardenne. It does not apply to information collected offline or through channels other than this website.

Consent

By using our website, you acknowledge that you have read this privacy policy. Where processing is based on your consent, such as sending the contact form or displaying external content, you are asked for it explicitly and you can withdraw it at any time.